Mediation is an important consideration for resolving issues at an early stage. It is an informal voluntary process where an impartial, independent and competent third party assists individuals in conflict to work through their disagreement and reach their own outcome for resolving differences. The Mediator assists the parties to understand the issues and helps them to reach an agreement. Mediation is about reflecting, exchanging and then moving on.
It is a valuable tool at any stage in a conflict resolution procedure, but particularly beneficial at the earliest possible stage. It is established that the earlier a mediation process is used, the greater the potential for resolving the matter satisfactorily.
The Code of Practice for Employers and Employees on the Prevention and Resolution of Bullying at Work outlines the value of mediation and the importance of early intervention to restore workplace relationships.
What is discussed in mediation is confidential in that if an agreement is not reached and the matter proceeds to other resolution stages or the WRC, the parties can make no reference to anything that was said in Mediation. It is important that suitably qualified mediators, whether internal or external, are used.
Action HR Services can provide the services of an independent, impartial and neutral Mediator to assist conflicting parties to reach their own agreement to resolving their differences.
Reach out to us today for a no-obligation call and learn how we can help.